Build Your Call-Center with PBXact UC
Technology is constantly evolving, as online commerce continues to grow, the call-center is often the first point of contact your customer encounters. A great call-center is the first step in great customer service. Sangoma’s PBXact UC phone systems are the perfect tool to help you build your call-center and give you an edge on your competition.
Enhanced Call-Center Customer Satisfaction
Queue Call Back
With the Queue Pro module, callers can optionally disconnect their call once they are placed into queue and retain their position. With Virtual Queues you can assign dynamic queue penalty rules to escalate calls based on the length of hold time
Enrich a call-in customer’s experience by periodically notifying them of their position in the queue.
Insert a custom message in your IVR to greet inbound callers with special messaging to advise them of news. Great for service outage periods.
The Web Call Back Module allows you to easily add an HTML “call me” box to your website. Visitors simply put their phone number in to be connected with you, or a specific destination
Improve Call-Center Processing Operations
Insert standard or custom greetings for your call-in customers. Direct dial capabilities also allow special callers to break through to a special extension.
Unique way to automate appointment confirmations, cancellations and reschedules. By simply specifing numbers and names to be called PBXact will automatically call at specified times and allow recipients to confirm, cancel and reschedule appointments.
Automatic Call Distribution
The Queue priority feature allows you to prioritize specific customer groups above others (such as your sales callers over technical support callers). Automatically move longer waiting customers to roll-over queues which have more available staff to takes calls. Caller-ID-Name prefixing, multiple ring strategies, agent announcement and more.
Automated Outbound Dialing
Create automated outbound dialing campaigns to save you money. Upload CSV files and use the built-in scheduling and routing to route calls based on human or voicemail response. Also the Outbound Call Limiting Module protects your business from over-dialing restrictions based in your region.
Call Recording Reports
Q-Xact Reports provide management with reports for call distribution, service thresholds, disconnects and more, all from the PBX Web GUI Call Recording reports help guarantee customer satisfaction with easy to use Web GUI driven search and filter capabilities with built-in archiving