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Supervisors are the super admins who manage/monitor agents, they can work as agent as well
Agents are the users who make/receive calls through the system
please advise if we should offer you IP-Phones as well with quantity that you need
please advise if we should offer you the PBX that supports analog phones.
Please mention if you need to connect anything like fax machine, POS, Video Phone, etc.
PSTN lines are incoming telephone lines from telecommunication companies like TM (analog lines)
PRI lines are Digital lines (also called E1) and able to handle 30 concurrent calls.
SIP trunks are IP telephony services that enable you to make calls through internet with better call rate